2月19日
Issue addressed: Failure to sign in the application on the phone
Over the last few days we had some users for My Phone service giving us feedback that they were not able to successfully sign in on the phone, even though they received confirmation that their account has been successfully activated. There were a couple of unrelated reasons causing the sign in to fail for a small sub set of users who have signed up for the service. These were mainly around email addresses on specific domain used as Windows Live ID and also some mobile set variations across various mobile operators. We have addressed these issues and have refreshed the application install files.
The affected users will need to complete the following steps for resolving the issue:
Uninstall the existing application on the phone:
- For Touch phones with stylus: Go to Startà SettingsàSystemàRemove Programsà Choose "Microsoft My Phone" and press Remove.
- For Non-Touch screen: Go to Startà Settingsà Remove Programsà Choose "Microsoft My Phone" and press Remove.
Once the application is successfully removed go to the SMS which you received from the My Phone service to download the updated installer again.
- If you do not have the SMS you can log on to the Web Site at http://myphone.microsoft.com and request a SMS again.
- You can also choose to enter the URL manually in the Internet Explorer on your phone: http://myphone.microsoft.com/install
- After the application is successfully installed launch it by going to StartàProgramsà Microsoft My Phone
- Complete the sign in experience.
PS: There is no action required for unaffected users who are successfully able to synchronize their phone with the service.
A sampling of issues reported on the forums which we used to understand and reproduce the bugs: Known Issue Post by My Phone Team, Thread 1, Thread2. We want to thank all of you for giving us feedback and also helping us offline to address the issues. Your engagement has been instrumental in ensuring a quick turnaround.
Thanks
My Phone Team
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